Ordered the Scottish 70 and the Imperial Stout for my 3rd and 4th brews. I also ordered a Wyeast 1728 (Scottish Ale) as my first experience with liquid yeast. Unfortunately the yeast was cooked during shipping and arrived dead. I tried to pitch anyways (I didn’t realize all the yeast had died) and got no signs of fermentation.
Contacted NB (Gabe) and he sent me out a new 1728, with expedited shipping and extra ice packs at no charge. This yeast arrived alive (the pack really swelled up) and I pitched a little while ago.
While Brewing TV got me into trying to brew my own and got me started with NB, it’s customer service like this that has made me a customer for life.
Thanks Gabe and Northern Brewer.