Anyone else had trouble communicating with NB Customer Service? I have reached out to them 2 separate times over the week through the website, tried to find a basic phone number online… only to realize they don’t have a number where you can speak with someone verbally. I did find a number that you can text them through so I did that as well. And still… crickets. Seems very odd. They have always provided excellent customer service.
You should have gotten an email from them saying that (reading between the lines) they are under staffed and will get beck to you shortly. It took a few days about a week ago.
That is strange. Usually they have excellent customer service.
They hope to get back to that in the future, they said. I think t had something to do with their recent purchase. No more phone support
Me dont have any issue talking to them when i need them
This is probably the last time I will use Northern Brewer. I’ve tried three times to contact them about an item and the last item was canceled and my money returned.
I’ve always used them, even when I lived in the Twin Cities. I don’t know what’s happened to them, but shipping costs just as much or more than the items I’ve ordered. I realize that shipping to Hawaii is a little more than others, but I’ve asked if they could do flat rate shipping to which I got no answer.
Same thing with the last 2 inquiries that I’ve tried to contact them about.
It’s been nice doing business with you and to anyone else, buyers please beware
It seems as their customer service has declined since becoming an online only service. Sad as they ALWAYS had top notch customer service.
@nb_cs_tj not sure if your still associated and can help
