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NB has great customer service

My most recent order showed up yesterday. I ordered an extra yeast pack because this is a high octane brew, but the extra yeast wasn’t included - even though it was “checked” as being there. I simply got online - chatted with somebody, and without any hesitation they sent me one. Then I found out they sent it via 1 day express - it arrives today - super cool.

:cheers:

Yeah, while I do find their “mistakes” happen more often than I’d like, they do go out of their way to make it right.

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