We do watch the forums, but the best way to reach us is to check the contact us page. We do not generally do warehouse willcall, but you can pick-up from the NB or Midwest supplies store
We do have a "human voice" behind our business at all of our stores and with our customer service team. The method of contact is a bit variable right now but it's the same people who have been helping for years. I am sorry that this change is causing you to waiver on your allegiance. We are working to find better ways to help with the communication concerns.
We found your email and will respond there to see what we can do to help. Cheers, Todd J