Oh absolutely, thanks for bring the topic up as now we all have a known starting point instead of wondering for years. As touched on briefly in my first post on this thread it can be like pulling teeth for home brewers to find out just “general” lot report numbers on certain malts. Especially if you ask retailers as they will commonly make mention of “oh, whats that, a report what?” or “what do you need that for” or they will give a sob story about not readily avalible. OHHH heck already why do you people need to prove your ease at being difficult. It is soooo very simple.
I could not find any info whatsoever from NB on a schill malt both at the store and warehouse level(although both the Customer service guy and a in store dude at NB did try and even went out to check the pallet and multiple bags at both locations it seems NB itself holds no info whatsoever on this malt). So I had to goto the supplier BSG, I currently got a first short shrift from a BSG guy when I queried them on Schill malt, the guy over the phone tells me he’ll get the data points and hit my inbox within a few days, that was four months ago. I will now speak with our territories sales manager who has been super helpful in the past and am confident he will be hooking me up shortly now after fiddle fa rt ing around with the BS’er staff over there that is unwilling to help apparently.
Its not that hard these numbers are required by Domestic and International law, therefore the records are a keystroke away for importers like this.
This comes to our current malt. My first contact at BSG would not give any answer now on Stout malt and would only release lot numbers if I had a specific lot #. UGGGG. SO without hesitation I contacted Malt producers of Ireland yesterday. BINGO BANGO he provided a “general” lot report for his product and we had a five reply email conversation even branching out into talk of fishing and in the end this really awesome Dude at the Malting company themselves offered to reach out directly to Mr Rahr and his CEO to in effect bring a change to this lack of helpful customer service to all his potential points of sale for this malt be it the biggest craft brewer in America to the smallest 1 batch a year home brewer. As stated he expects both the importer and retail partners to respond to any query about his malt responsibly and he will make a top down request now of the supply chain.
You know what this does for me? I had no intention to use this malt in the near future, but was curious for sure. Being I have been shown supreme customer service on this malt I will pick some up now for sure. Also believe me when I receive the general lot numbers for Schill eventually I will be sharing that with the community also as it seems to be a secret amongst the trade. I haven’t ever seen such stupid stuff over such light duty queries.