They did it to me too… I order unmilled ( I have a Mega Mill ) and the pick ticket says unmilled but they sent me crushed… wtf!
John
Call’em. If it was NB, they’ll apologize up and down and send new for free. At least that’s been my experience.
cheers.
I sent them an e-mail… but it is Saturday.
John
I got a reply and they are replacing it… I was surprised to get a reply on Saturday.
Gotta love this place.
John
[quote=“johnplctech”]I got a reply and they are replacing it… I was surprised to get a reply on Saturday.
Gotta love this place.
John[/quote]
+1 I bought a 1/4" ball valve that was missing the ring for the check valve. Called and explained, had a new valve in a few days.
+2
NBs customer service is top notch. I had a recent order that included hops and it wasn’t in the package. They sent the hops in 2 days along with a new beer glass. There is a different thread elsewhere on this forum about their prices, but when you figure in the reduced shipping costs they offer, it is competitive. I still try to do most of my business with my local HBS, but they don’t carry everything.
