I recently ordered a plastic bigmouth bubbler 5 gal fermentor and accessories from Northern Brewer over the phone. Being a “rookie” I didn’t know that I needed a drilled stopper for the airlock, and when the stuff arrived I opened the box and realized my error.
I called NB and complained that the guy on their end should have suggested that I needed the drilled stopper as I had originally told them I was unsure of my needs.
I would not have minded paying the $.79 for the drilled stopper, but wanted to avoid the $7.99 shipping charge.
To my surprise and delight, NB apologized, shipped me two of the drilled stoppers and a pint beer glass I had not ordered all free of change including free shipping!!
Wish more companies were that customer oriented.
In contrast I finally got a refrigerator that worked on the third delivery and they were all new ones.