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Shipping & Guarantee

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Shanhorn

Master Brewer

Posts: 120

Joined: Thu Jan 05, 2012 12:37 am

Location: Canon City,CO

Post Wed Sep 19, 2012 11:26 pm

Shipping & Guarantee

I ordered Sunday afternoon and will get my 3 business day shipping 8 FULL days after I have ordered....this is an outrage. Why does it take 4 full days to process an order? We may have to begin shopping a bit smarter. A beer kit replacement guarantee...you must be kidding. If you cant do it once you will never get it. Gonna need way more than a useless guarantee and expensive, week-long shipping service. Do you need work at home order processors on Sundays or Mondays?http://forum.northernbrewer.com/posting.php?mode=post&f=1#
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The Shanhorn
~C & S Brewers~

OD:
PF: Spiced Winter Ale (extract)
SF: Quercus Rubra Russian Imperial Stout™(AG)
BC: DownTown Brown™(AG)
OT:
Drinking: Friday the 13th Wheat™ 'The Final Friday 2012', Cream Ale(AG)
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ynotbrusum

User avatar

Master Brewer

Posts: 1807

Joined: Mon Jan 12, 2009 4:42 pm

Post Thu Sep 20, 2012 4:39 am

Re: Shipping & Guarantee

I hate to say it, but the shipping costs and delay may cause our sponsor to lose some customers to the others who still ship for free...
Hodge Garage Brewing - "Brew with a Glad Heart"
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CobiaTower

User avatar

Master Brewer

Posts: 169

Joined: Wed May 23, 2012 7:51 pm

Location: Anniston , Alabama

Post Thu Sep 20, 2012 5:53 am

Re: Shipping & Guarantee

A change not for the good IMO
" Hops are a wicked and pernicious weed"-King Henry VIII

FV 1 - Autumn Apple spiced ale
FV 2 - A Big Ol' Dank IPA
FV 3 -
Kegged - Pumpkin Pie Porter
On deck - Chocolate oatmeal stout
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thegame310

User avatar

Apprentice Brewer

Posts: 19

Joined: Wed Jun 13, 2012 10:06 am

Post Thu Sep 20, 2012 6:35 am

Re: Shipping & Guarantee

I was wondering if the long shipping times was just a problem I was having since I am on the East Coast.

Glad I'm not alone.

Maybe all of these problems is why Keeler and Dawson left?
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nicolai

Apprentice Brewer

Posts: 26

Joined: Sun Dec 27, 2009 6:01 pm

Location: Duluth, MN

Post Thu Sep 20, 2012 7:43 am

Re: Shipping & Guarantee

I too had a huge delay in the shipment of my order a few weeks ago. I emailed them asking why. They told me that the recent change in the way that they ship is causing backups. Hopefully it gets better. I really only have been a NB customer but I may start looking elsewhere.
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rainyseason

User avatar

Master Brewer

Posts: 108

Joined: Sat Sep 05, 2009 7:48 pm

Post Thu Sep 20, 2012 8:44 am

Re: Shipping & Guarantee

I'm sharing your frustration just placed my first order in a while almost a week ago and it still hasn't shipped. I'm in chicago and in the past, I've always received my orders in that amount of time. I'm also not too happy about having to pay twice as much for shipping now that the 7.99 flat rate is no more. Not cool, NB!
Trey
Chicago, IL
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mvsawyer

User avatar

Master Brewer

Posts: 1659

Joined: Fri Mar 11, 2011 12:59 pm

Location: North Dallas, Texas

Post Thu Sep 20, 2012 11:03 am

Re: Shipping & Guarantee

Placed an order yesterday, shipped today...what's the deal?
Prm1: Schwarzbier
Prm2: 1st Oktoberfest
Prm3: Dunkelweizen
Prm4: Helles
Keg: RIS Lite, Innkeeper, Honey Kölsch, Ranger Clone
Is Google a man or woman?
Has to be a woman because you can't finish a sentence without her suggesting something else.
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shawn2974

Master Brewer

Posts: 123

Joined: Wed Jul 25, 2012 10:09 am

Location: Lettsworth Louisiana

Post Thu Sep 20, 2012 11:18 am

Re: Shipping & Guarantee

Im glad im not the only one complaining. I placed an order 8am monday and it just shipped today. Shipping charge was outragous. 29.00$ . NB has great items but there not the only ones with great items. Midwest has kickass service. At least from my experience.
Those who try to do something and fail are better than those who try to do nothing and succeed.



Lloyd Jones
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Shadk

Apprentice Brewer

Posts: 30

Joined: Tue Jan 17, 2012 4:24 pm

Post Thu Sep 20, 2012 11:25 am

Re: Shipping & Guarantee

I too ran into the same problem. 3-4 days to process a 4 day shipping order. Got my order 8 days after I placed it. I really like Northern Brewers website, forum and beer making kits and ideas, but I can't continue to do this type of ordering when other guys have cheaper or free shipping, and much faster order processing. Is NB getting to big, to quick and forgetting about the most important thing to any business, the customer?
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Beersk

User avatar

Master Brewer

Posts: 2437

Joined: Thu Jun 04, 2009 10:21 am

Location: Iowa City, IA

Post Thu Sep 20, 2012 11:26 am

Re: Shipping & Guarantee

shawn2974 wrote:Im glad im not the only one complaining. I placed an order 8am monday and it just shipped today. Shipping charge was outragous. 29.00$ . NB has great items but there not the only ones with great items. Midwest has kickass service. At least from my experience.

I've been a Midwest customer since I started brewing. I'll order from Northern Brewer every once in a while, but am never as happy as I am with Midwest. The last order I placed with Northern Brewer, I got the wrong malt, crushed, and it took a day or two longer than it said. And I'm in Iowa, one business day away; I think it took 3 or 4 days to get my stuff. They did resend, for free, the right malt, uncrushed, for free, which was nice. That was a lot of commas...
And there's no more flat rate $7.99 shipping? My shipping was $8.35 or something like that. Not that I care much, just didn't know it had changed.
Watch out for those Cross Dressing Amateurs...
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paultuttle

User avatar

Master Brewer

Posts: 688

Joined: Mon Apr 25, 2011 3:14 am

Location: Cheyenne, WY

Post Thu Sep 20, 2012 12:56 pm

Re: Shipping & Guarantee

I know what you mean. I'll place an order with NB, my credit card will have gone though, and it takes another 2 to 3 days for them to decide to ship it. I just wish my LHBS had all the things I need. I am relieved to see I am not the only one who has this happen.
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shawn2974

Master Brewer

Posts: 123

Joined: Wed Jul 25, 2012 10:09 am

Location: Lettsworth Louisiana

Post Thu Sep 20, 2012 1:05 pm

Re: Shipping & Guarantee

I went with NB this time around cause i hear the all grain kits and extract kits are great and spot on. Dont really shop around enough to find out who has good kits and grain. I usally go to midwest and NB for all these things. If the order I made monday has any screw ups im washing my hands.
Those who try to do something and fail are better than those who try to do nothing and succeed.



Lloyd Jones
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RiverStreet

User avatar

Master Brewer

Posts: 698

Joined: Thu Mar 04, 2010 8:29 am

Location: Granville, NY

Post Fri Sep 21, 2012 5:18 am

Re: Shipping & Guarantee

+1 to everything here
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sam_malty

User avatar

Apprentice Brewer

Posts: 24

Joined: Thu Oct 13, 2011 4:35 am

Location: New England

Post Fri Sep 21, 2012 5:37 am

Re: Shipping & Guarantee

I've not been happy with the change from FedEx to UPS, which seems to be what started the delay. FedEx home delivery can get in on a Saturday where as UPS can't. With that said I've had my last couple of orders ship on time, I don't have anything crushed which in the past seemed to cause a delay. I order from both NB and Midwest (who still uses FedEx). The flat shipping towards the 'end' really got delayed and that didn't make me happy ether.

I don't know too many homebrew supply online that ship for free. I guess you can find ones who are trying to capture business (that is new businesses) but the name of the game is fresh ingredients. Which I have found both Midwest and Northern Brewer have done well. Mileage may vary.
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Jimmie322

Master Brewer

Posts: 207

Joined: Sat Aug 27, 2011 1:35 pm

Location: Portage Indiana

Post Fri Sep 21, 2012 6:00 am

Re: Shipping & Guarantee

I hope NB takes note of this conversation...I've generally loved doing business with them...great prices, great quality, great service, fast and cheap shipping...they were the best...but then again...at one time K-Mart, Sears, Texaco, et. al were among the best...and they are all dying too! Wake up, NB...or risk loss of a loyal customer base!
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