hey Mike- I am sorry that you are disappointed with our recent change.
We have made some adjustments to best serve our growing customer base as quickly as possible. If you check out the "Contact Us" page at NorthernBrewer.com, you can see our available support channels. Text and Chat will be the fastest and the Customer Service team will be able to answer any of your questions. I hope you will find service through these other channels can also lead to a quick resolution of any issues, should they arise.
For questions about brewing/winemaking, you are on the right forum. We also suggest checking our newly designed Homebrew Help knowledge base at https://www.northernbrewer.com/pages/expert-knowledge-base - This is knowledge compiled by the many Brewmasters past/present at Northern Brewer. The page should help to answer many of your questions, but if not, please follow up with our Brewmasters for more specific questions you may have.
We appreciate the feedback! Cheers, Todd J